Refund policy

Returns & Refunds Policy
Last updated: April 29th, 2025

At Snake Lake Brewing Co., we strive to ensure you’re happy with your purchase. Due to Alberta Gaming, Liquor and Cannabis (AGLC) regulations, we are unable to accept returns on alcoholic beverages once they have left our premises or been delivered.

Alcohol Purchases

  • All alcohol sales are final.

  • If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of receipt at hello@snakelake.beer or call us at (403) 858-1159.

  • We may request photo documentation to process replacements or refunds.

Merchandise & Non-Alcohol Products

  • Merchandise (e.g., apparel, glassware) may be returned within 14 days of purchase, provided items are:

  • Unused

  • In original packaging

  • Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Refunds (if applicable)

  • Approved refunds will be processed to the original method of payment within 5–10 business days.

  • If you haven’t received a refund yet, please first check your bank account again and then contact your bank or credit card company.

Questions? Reach out to us at hello@snakelake.beer and we’ll be happy to help.